Terms of Service

Last updated: September 23, 2025

1. Agreement to Terms

By accessing and using Convo AI's services, you accept and agree to be bound by the terms and provisions of this agreement.

2. Service Description

Convo AI provides artificial intelligence services and solutions. Our services are subject to availability and may be modified, updated, or discontinued at any time without notice.

3. User Accounts and Access

To access our AI services, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Acceptable Use

You agree to use our AI services only for lawful purposes and in accordance with these terms. You may not use our services to generate harmful, illegal, or inappropriate content, or to violate any applicable laws or regulations.

5. Data and Privacy

Your use of our AI services may involve the processing of data you provide. Please review our Privacy Policy to understand how we collect, use, store, and protect your information and any data processed through our services.

6. Service Availability and Performance

While we strive to provide reliable AI services, we do not guarantee uninterrupted access or error-free performance. Our services may experience downtime for maintenance, updates, or technical issues.

7. Intellectual Property

The AI technology, algorithms, software, and related intellectual property remain the exclusive property of Convo AI. You retain ownership of any content you input, subject to our processing rights as outlined in our Privacy Policy.

8. Payment and Billing

If you subscribe to paid AI services, you agree to pay all applicable fees. Billing terms, refund policies, and payment processing are governed by our separate billing terms.

9. Limitation of Liability

Convo AI provides AI services 'as is' without warranties. We are not liable for any decisions made based on AI-generated outputs or for any indirect, incidental, or consequential damages arising from your use of our services.

10. AI Output Disclaimer

AI-generated content and responses are created by machine learning algorithms and may not always be accurate, complete, or appropriate. Users should verify and evaluate all AI outputs before relying on them for any purpose.

11. Termination

We may suspend or terminate your access to our AI services at any time for violation of these terms or for any other reason at our discretion.

12. Governing Law

These Terms shall be interpreted and governed by the laws of New Zealand, without regard to conflict of law provisions.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes, and continued use of our AI services constitutes acceptance of the updated terms.

14. Contact Information

If you have any questions about these Terms of Service or our AI services, please contact us through our website.